Privacy Policy

Effective Date: September 4, 2026 · Last Updated: September 4, 2026

1. Who We Are

Golden Milestone Services is an independent insurance agency owned and operated by Tai Thao, a licensed insurance agent. This Privacy Policy applies to gmshealthplans.com, our website for Health Insurance Marketplace (ACA) coverage.

We are licensed in Wisconsin, Michigan, North Carolina, Arkansas and Oklahoma. We offer help in English and Hmong.

Golden Milestone Services is an independent insurance agency. This is not a government website. We are not affiliated with, endorsed by, or operating on behalf of the Health Insurance Marketplace, HealthCare.gov, the Centers for Medicare & Medicaid Services, or any government agency.

2. Information We Collect

We collect only what you choose to give us. We do not require you to submit information to browse this site.

Information you submit through our quote request form — first name, last name, email address, phone number, ZIP code, and whether you currently have coverage. The form also records your agreement to be contacted, together with the date and time you gave it. We do not ask for your Social Security number, income or medical history on this form.
Appointment information — when you book a call with us, our scheduling provider collects the name, email address and any details you enter when booking.
Information you give us by phone, text or email — including anything you tell us about your household, situation or coverage needs.
Website usage information — pages viewed, approximate location, device and browser type, and how you arrived at the site. See Section 7.

Sensitive information

Health insurance shopping can involve sensitive details. Please do not send medical records, Social Security numbers, or full financial account numbers by email or text message. If we need that information to submit an application, we will tell you the secure way to provide it.

3. How We Use Your Information

To answer your question and tell you what coverage you may qualify for.
To prepare quotes and, if you choose to move forward, to submit an application on your behalf.
To schedule, confirm and remind you about appointments.
To follow up with you about your inquiry.
To meet legal, regulatory and carrier requirements.
To understand which pages and resources on this site are useful, in aggregate.

We do not sell your personal information.

4. How We Share Your Information

We share information only as needed to do the work you asked us to do:

Insurance carriers and the Health Insurance Marketplace — when you ask us to quote or submit an application.
Service providers that operate our forms, scheduling, phone, text messaging, email and analytics on our behalf. These currently include Twilio (text messages and calls), Google (email, calendar, file storage and website analytics) and n8n (the workflow platform that runs our request form). They act on our instructions and may not use your information for their own marketing.
When required by law, or to protect our rights or the safety of others.

5. Text Message (SMS) Communications

When we do and do not contact you

Our follow-up is opt-in. We contact you when you ask us to — by submitting our request form, booking a call, or telling us you need help. We use the contact information you provide to respond to your request and for other communications permitted by law and applicable consent requirements.

Shopping or enrolling on your own does not put you on a call list. If you use our link to compare plans and complete the application yourself, you will not get a sales call from us. You can finish it on your own.

What our link does do: when you shop or enroll through it, your enrollment may record Golden Milestone Services as your agent of record. That is what allows us to open your application and help if you get stuck later. It does not add any fee to your plan, and it does not mean we will call you.

If you do ask for help, we will follow up about that request by phone, text or email using the details you gave us. The first call may come from an automated or AI assistant, as disclosed on the form before you submit it and in Section 6 below.

If you give us your mobile number, we may text you about your inquiry — for example to confirm an appointment, answer a question you asked, or send you information you requested.

Reply STOP to any text to unsubscribe from all text messages. You will receive one confirmation message.
Reply HELP for assistance, or call or text 414-312-5434, or email info@goldenmilestoneservices.com or goldenmilestoneservices@gmail.com.
Message frequency varies.
Message and data rates from your mobile carrier may apply. We do not charge for messages.
Mobile carriers are not liable for delayed or undelivered messages.

We never sell, rent, lease or share mobile phone numbers or SMS consent with third parties for marketing purposes.

6. Call Recording

Phone calls to and from our office may be recorded for quality, training and compliance purposes. If a call is being recorded you will be told at the start of the call. If you do not wish to be recorded, you may end the call and contact us by email instead.

Some calls are placed or answered by an automated or AI assistant. When you ask us to contact you, the first call may come from an AI assistant that confirms your details and helps schedule time with a licensed agent. You can ask to speak with a person at any point, and a licensed agent handles anything involving specific plans or enrollment. This is the same disclosure shown on our request form before you submit it.

7. Cookies and Analytics

This site uses Google Analytics to understand how visitors find and use our pages — for example which articles are read and which links are clicked. This is used in aggregate to improve the site. It is not used to identify you personally, and we do not use it to make decisions about your coverage or eligibility.

You can block or delete cookies in your browser settings. Blocking them will not prevent you from using this site.

8. Data Retention

We keep information for as long as needed to serve you and to meet insurance, tax and regulatory recordkeeping requirements, then dispose of it securely.

9. Your Rights and Choices

Ask what we have — request a copy of the information we hold about you.
Correct it — tell us if something is wrong and we will fix it.
Ask us to delete it — we will delete what we are not required to keep by law or by carrier requirements.
Stop hearing from us — reply STOP to texts, use the unsubscribe link in emails, or call or text 414-312-5434.

To make any of these requests, contact us using Section 14 below.

10. Children's Privacy

This site is intended for adults shopping for health coverage. We do not knowingly collect information from children under 13. Parents and guardians may of course include dependent children when applying for family coverage.

11. Security

We use reasonable administrative and technical safeguards to protect the information you give us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

12. Links to Other Sites

This site links to sites we do not control, including HealthCare.gov. Their privacy practices are their own, not ours.

13. Changes to This Policy

We may update this policy. Material changes will be reflected in the "Last Updated" date at the top of this page.

14. Contact Us

Golden Milestone Services
Tai Thao, Licensed Insurance Agent
Email: info@goldenmilestoneservices.com
Alternate email: goldenmilestoneservices@gmail.com
Phone / Text: 414-312-5434
Website: gmshealthplans.com

To make a privacy request — including a request to see, correct or delete the information we hold about you — email us at info@goldenmilestoneservices.com or goldenmilestoneservices@gmail.com. Please put PRIVACY REQUEST in the subject line so it is not missed.